Refund policy
Refund, Cancellation & Exchange Policy
1. Refund Policy
Returns are accepted within 48 hours of receiving your product. To be eligible, the product must be sealed and in the same condition as when received, along with the invoice or purchase receipt, and the serial number of the returned product must match the one originally purchased.
Approved returns are credited to your BMS website account as store credit. We do not issue cash refunds.
Certain products, such as items purchased on sale, limited or last-unit stock, or other special circumstances, may be excluded from the standard 48-hour return window at BMS's discretion. Any such exclusion will be communicated to you at the time of purchase or when a return is requested.
2. Cancellation Policy
After you place an order, our team will contact you by phone to confirm the order and delivery details. If we cannot reach you, the order will be put on hold pending direct communication, and will be canceled if there is no response within two working days.
If you encounter any error upon receiving your product (such as a model discrepancy, specification issue, or installation problem), you must inform us within 24 hours of receipt. After this period, the delivery is considered correct and accepted.
Pre-order deposits are non-refundable and non-cancellable; see Section 4 below.
3. Exchange Policy
Exchanges are handled under the same conditions as returns above: the request must be made within 48 hours of delivery, and the item must be sealed and in its original condition, with the invoice and matching serial number. Where the product cannot be exchanged for the same item at the time (for example due to stock availability), the value will be issued as store credit toward another product.
4. Pre-Order Policy (Purchase Options)
Some products on this website may be purchased as pre-orders. Pre-orders require a deposit at checkout, the amount of which is shown at the time of purchase. Once the deposit has been paid, the pre-order is final and cannot be canceled.
Where multiple items are pre-ordered together as part of a bundle, all items in that bundle will be shipped together once every item in the bundle is available, rather than individually as each item becomes ready.
BMS does not currently offer subscription products. Should this change, this policy will be updated accordingly.
5. General Conditions
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g. wrong item shipped, or a defective product on arrival). We reserve the right to inspect returned items before approving a return or exchange.
Full delivery, return-window, and installation terms are also set out on our Delivery & Installation page, available at lb.bmsmena.com/pages/delivery-installation.
6. Contact
For any refund, cancellation, or exchange request, please contact us at:
Email: estore-lb@bmsmena.com
Business Address: Mirna Shelouheh Highway, Caracas Center, H floor, Dekweneh, Beirut 00000, Lebanon
Phone: +961 71 234 900
