Samsung Knox Guard & Device Management Policy

1. How Knox Guard is enrolled on devices purchased through the program:

Knox Guard enrolls devices through automated reseller uploads or direct ID registration, activating automatically the first time the device boots up and connects to a network.

2. When and how a device may be restricted (e.g. missed payments):

Samsung Knox Guard restricts a device when triggered by financial defaults (missed installment/lease payments), unauthorized SIM changes, device tampering or security threats, or lost/stolen reports managed, Offline Device Lock (in case device is not connected to the internet for more than 5 days)

Missed Payments / Financial Default (When a payment subscription or financing installment plan goes past due)
SIM Control Violations (When an unlisted or unauthorized SIM card (based on Mobile Network Code [MNC] and Mobile Country Code [MCC]) is inserted into the handset)
Loss or Theft (When the Customer or finance provider flags and reports the device as lost or stolen)
Tampering or Security Breaches (When the device’s Hacking Lock or Hardened Security mode detects system tampering, binary flashing, or rooting attempts)
Offline Threshold Exceeded (When a device remains disconnected from a network for a pre-configured number of days set by the administrator)

3. How restrictions are lifted once payment is settled:

When a financed or subscription-based Samsung device is locked or restricted via Samsung Knox Guard, restrictions are lifted as soon as the backend server registers that the outstanding payment has been settled. This recovery is designed to be automated and frictionless, deploying commands from the cloud directly down to the device firmware level

4. Unenrollment after full payment:

Once a device is fully paid off, Admin to end Knox Guard service on the device. Once you set a device’s status to Complete*, all applied policies are removed from the device and it’s no longer tracked or controlled by Knox Guard.

* It may take two days for the device’s status to update to Complete.

5. Customer obligations regarding tampering or attempting to bypass device management:

Under Samsung Knox Guard terms and system design, device operators and end-users are legally and systemically prohibited from tampering with, disabling, or bypassing the device management platform. Knox Guard utilizes hardware-backed security tied directly to the device’s chip level, meaning any attempt to compromise its integrity triggers automated system overrides and legal liability for the customer or user.